Chartered in Delaware in 1914, RBC Trust Company (Delaware) Limited offers complete personal trust and custody services through a unique strategic partnership with professional advisors across the country. We are a leader in offering Delaware trusts, a preferred wealth-building and preservation tool of America's leading families. Indeed, our investment services were founded by members of the E.I. duPont family.
The RBC Trust Difference
RBC Trust, unlike most other banks or trust companies, is dedicated to working with you, the financial services professional, to provide quality trust services to your clients. We are located in Delaware because its laws allow us to keep you involved with the management of your clients’ trust assets and allows for you to be paid for your involvement.
Our staff is not what you would find in a “typical” bank trust department since we are set up to work through you as the local advisor for your client on trust matters. Your involvement can be as broad or limited as you and your client choose. Either way, you get paid for your efforts.
How to Use Our Services
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Your Business Development Officer
Your most important contact for new business opportunities will be your Business Development Officer. Each Business Development Officer (BDO) is assigned a specific territory or group of companies to work with, and he or she will guide your case through the review and onboarding process.
Step One
Call your Business Development Officer. If you do not know who your BDO is, call our New Business Department at 800-441-7698 and you will be directed to the appropriate person.
Step Two
Contact your Business Development Officer to discuss the case or opportunity that you are working on. The Business Development Officer will work to understand the needs of your client, and the overall goal of the planning that is being done. Your Business Development Officer has the training and experience to guide you through the process. RBC Trust employs a highly-trained and experienced staff that will work behind the scenes to ensure a pleasant client experience.
Step Three
Once it has been determined what type of trust or investment service is most appropriate for your client, the next step will involve getting the appropriate information to your client and/or his or her attorney to enable them to make a decision on your recommendation.
Step Four
After the client has given the go-ahead, the next step is to get the appropriate paperwork completed and the trust document drafted. If the trust is a new trust, then we will need to review the initial draft and may request some updates to the current document. This is done to ensure we are able administer the trust in the way the client intends while addressing administrative needs. If the case involves an existing trust that the client would like to transfer to RBC Trust we will need to review the pertinent documentation. In general that documentation would include the trust document, any amendments, current statement reflecting trust assets, and an general outline of the family tree. Once the documents are reviewed and necessary paper work is completed, the account will then be set up, funded and invested under the supervision of the BDO and New Business Department.
Step Five
When the properly executed trust is received and/or RBC Trust is named as Trustee on an existing trust, the New Business Department will set up the account and make arrangements regarding any asset transfers and /or investments required for funding the trust. Once this is accomplished, the trust is in operation and will be administered by RBC Trust’s Trust Administration Department. Each trust is assigned to a Trust Officer within Trust Administration. This will be the individual that clients and their advisors interact with after onboarding.
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Available Advisor and Client Trust Materials
The following materials are available upon request:
The RBC Trust Advantage
A general description of RBC Trust Company (Delaware) Limited, including Company background, the advantages of a Delaware-based trust, RBC Trust’s unique way of doing business in partnership with professional financial advisors, and RBC Trust’s trust and investment management services.
Trusts
A twelve-page booklet which describes the types of trusts and their uses and includes a section on estate tax planning with trusts.
Wealth Building through Trusts
An eight-page booklet designed to educate financial professionals of the unprecedented opportunities available by offering trust services to their clients.
Trust Guide for Financial Professionals and Their Clients
Lists ten types of trusts along with features and uses, advantages and disadvantages of each.
Charitable Remainder Trusts
Defines and describes benefits, gives examples and a guide to start establishing a Charitable Remainder Trust.
How to Select A Trustee for Your Trust
Comprehensive comparison of selecting an individual vs a local bank vs a Delaware professional trustee as trustee.
Why Establish A Delaware Trust
This brochure highlights the advantages of establishing a Delaware Trust--tax savings, confidentiality, investment flexibility and more.
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Your Online Account Information
RBC Trust Delaware provides an online experience that offers you freedom and flexibility to view your investments whenever and wherever it is convenient for you. On the site, you will have access to recent account activity, current balances, asset allocation and performance.
Online features include:
- A customizable dashboard, where you can link multiple accounts.
- Easy customization with drag and drop functionality.
- A comprehensive view of all your statements in one place.
- Charts to make your statement easier and quicker to understand.
- Access to view and print your tax documents.
- Paperless option.
For more information, please review this pdf.
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How To Log In
For detailed, step by step directions on how to log into your account, please review the information below.
User will receive two emails from RBC Trust Delaware prior to initial login: one with a User ID and one with a temporary Password (good for 30 days). Use these credentials to log in for the first time.
Once the user enters these credentials, a new screen will load and they will receive a system-generated email with a one-time PIN. This PIN is only valid for 20 minutes.
To Enter the One-Time PIN:
Complete each step on this page in order.
- Step 1 requires user to read and scroll all the way through the terms and conditions.
- Step 2 requires user to accept the terms and conditions.
- Step 3 requires user to enter the One Time PIN (OTP). The OTP will be emailed to the user.
Please do not close the browser window while retrieving the OTP or this process will need to be repeated.
After entering the information on this screen, a new screen with five security questions will load. Enter the connected phone number and then either select security questions or create new ones. Add answers to all questions before completing the page.
(Phone number can be 10 zeroes if client does not wish to reveal.) As a given question is selected, it is then removed from the available list.
Once all questions are selected and answered, select Continue Login. A new screen will load where you will be able to create a new, unique password.
Create a new password:
- Passwords must be between 8 and 20 characters.
- Passwords must contain at least one number, one upper case character and one lower case character.
- Passwords may have no more than two repeating characters.
User will then be taken to their account information page. Additionally, they will receive an email confirming their enrollment.
Note:
Because you are logging in for the first time, your device will not be registered and you will also receive an email alerting you that your ID has been used from an unregistered device. You will receive an email of this sort each time you log in with any unregistered device.
